Refund policy

Loose Diamonds:

25 Day, hassle free returns (all products that are not eligible for return will be noted on the product screen):

Return window starts on the day the product is received. Unless the customer asks for Port City Diamond Co to hold onto their stone. If this is the case, the return window starts on the day the stone is received by Port City Diamond Co.

Initiate a return and have the package delivered before the end of the 25th day. To initiate a return, initiate through your Shopify account or email support@portcitydiamondco.com with your order details and request.

Buyer pays all return shipping. Package must be tracked, insured, and requiring signature for the full value of the product.

A restocking fee of $80 will be subtracted from the refund amount.

No late returns are accepted.

Product must be returned in original state/quality. Anything other than this will not be accepted.

Refunds will be processed when the diamond wholesale facility approves the restock. Expect time frames of 15-30 business days from the return ship date.

Jewelry:

NO Returns/Refunds including the stone(s).